Communications Applications Featured Article

LiveNinja Newest net2phone PicuP

January 06, 2017

The foundation of business is communications. And communications developers are empowering a new generation of innovative communication applications from the conference room and the c-suite down to the contact center. Cue the omnichannel world in which we live. And this week, global communications and payment services company net2phone upped its offerings with the acquisition of Live Ninja – a customer facing messaging and live chat management service.

PicuP, NetPhone’s cloud-based communications service, gives a feature-rich automated platform that provides SMBs with a solution that manages calls – answering and routing – in addition to voice to email, auto attendants and personalized customer greetings. The LiveNinja purchase paves the way for Picup to extend capability to seamless communications across live chat, SMS and Facebook Messenger.

“Customers today reach out to businesses through a multitude of channels, and businessesneed the tools to manage these interactions seamlessly,” said Will Weinraub, CEO of LiveNinja. “Imagine a scenario where a customer contacts a business through its website, transfers from chat to SMS, and then continues the conversation by calling the business's dedicated phone number. Through this new partnership, we will provide businesses with unified access to the context, history, and data generated across all of these channels to gain customer insight. We are excited to be joining with net2phone to achieve this vision.”

The customer is king, and as a customer service tool PicuP can now be placed in a more prominent position. Until the merger of the two firms is completed, LiveNinja will continue offering its product as a standalone, and upon conclusion customers will be moved to the PicuP platform.

“LiveNinja's powerful messaging and chat solution will be integrated with PicuP to further distinguish and advance our cloud-based communication service for small to midsized businesses,” said Jonah Fink, President of net2phone. “The acquisition of LiveNinja reflects our commitment to grow PicuP into a market leading multi-channel communications platform for small to mid-sized enterprises - facilitating seamless communications between SMB's, their customers and their suppliers through voice, video, chat, texting, messaging and more.”

Customer communications is nothing to take lightly. As companies learn ad nauseam the price of poor customer service, with evidence of this littering social media feeds around the world, it is more important today than ever. Time to look into a new communications application?

How do you communicate with customers?

Edited by Alicia Young

Article comments powered by Disqus

  Free Communications Applications eNews
  Call for Content

Featured Podcasts

Featured Whitepapers

Which Media Transcoding Strategy is Right?

The Market Challenge: More, More and More Media How Communications Service Providers respond to the media transcoding challenge will have a profound impact on their business, as nearly half of all voice/video sessions will require some type of transcoding. Download this free white paper and find out the typical requirements and best practices to address

Finding Profit in Mobile Video Services - Yankee Group Market Assessment

The Bottom Line: Video services have been slow to take off in the 3G environment due to technology constraints and poor business models.

The Open Source Telco: Taking Control of Destiny

Telecom Operators are exploring the role of Open Source Software in their networks, but how and why? This independent report published by Telco2.0 is the result of an exhaustive survey of CIOs and key technology decision makers from 22 global Telecom Operators, exploring the role of Open Source Software in their networks, infrastructure and core carrier services.

Featured Case Studies Opens the Door to More Opportunities with Dialogic Signaling Solutions is a value added telecommunications operator, based in Spain but with a global reach, that is a pioneer in registered SMS communications. It provides a wide range of services including registered and unregistered email and SMS communications as well as SMS hubbing services for operators.

High-impedance Voice Recording with Dialogic® Technology

Telephone arrangements are a vital part of everyday work in the financial business, as well as in trade, industry and government agencies.

ÅMT Develops Hosted PBX Services with Asterisk and Dialogic IMG 1010 Integrated Media Gateway

Ålands Mobiltelefon (ÅMT) is a small operator with energy and imagination. As a mobile and fixed line operator on the island of Ålands, situated between Sweden and Finland, ÅMT was experiencing heavy competition.