Communications Applications Featured Article

CafeX Partners with Rakuten to Develop Presence in Asia

November 18, 2016

Communication software developer and service provider CafeX has signed a deal with Rakuten Communications to help expand its presence in Asia.

The deal will have Rakuten, a fellow provider of communications services, distribute a range of CafeX products throughout Japan. The deal will give Rakuten access to all CafeX products, including its Live Assist WebRTC-based customer support software and Chime, which makes it possible for businesses to collaborate through video in browsers without having to install a plug-in.

Rami Musallam, the CEO of CafeX, spoke about his company’s excitement to be involved in this partnership. He also indicated that it would require little setup time before the full effects of the partnership could be felt.

“We are very excited to announce our strategic partnership with Rakuten Communications,” Musallam said. “Rakuten Communications’ industry leadership enables us to be highly effective in launching business-ready collaboration solutions at scale for the Japanese market.”

This announcement is expected to mark the beginning of a pairing that can benefit both sides of the deal. CafeX, of course, wants to see its range expand to a new region of the globe. Meanwhile, Rakuten will have the opportunity to offer its existing and future enterprise customers the chance to make WebRTC a larger part of their everyday work experiences.

CafeX, in addition to this merging of resources across companies, has announced that Vincent Gebes will take the position of managing director of Asia. Gebes will bring more than 25 years of experience to the position, where he will try to further expand CafeX’s presence in Asia and help develop more business partnerships like this frontrunner with Rakuten.

Gebes’ work in this arena could see CafeX announce more large dealings in the years to come. It has already, as the previous links in this article have noted, involved itself with Microsoft and pushed its products to a level that could gain industry awards. Further involvement with the inner workings of businesses and customer relationships could see CafeX soar in popularity beyond its current bounds.

Edited by Alicia Young

Article comments powered by Disqus

  Free Communications Applications eNews
  Call for Content

Featured Podcasts

Featured Whitepapers

Which Media Transcoding Strategy is Right?

The Market Challenge: More, More and More Media How Communications Service Providers respond to the media transcoding challenge will have a profound impact on their business, as nearly half of all voice/video sessions will require some type of transcoding. Download this free white paper and find out the typical requirements and best practices to address

Finding Profit in Mobile Video Services - Yankee Group Market Assessment

The Bottom Line: Video services have been slow to take off in the 3G environment due to technology constraints and poor business models.

The Open Source Telco: Taking Control of Destiny

Telecom Operators are exploring the role of Open Source Software in their networks, but how and why? This independent report published by Telco2.0 is the result of an exhaustive survey of CIOs and key technology decision makers from 22 global Telecom Operators, exploring the role of Open Source Software in their networks, infrastructure and core carrier services.

Featured Case Studies Opens the Door to More Opportunities with Dialogic Signaling Solutions is a value added telecommunications operator, based in Spain but with a global reach, that is a pioneer in registered SMS communications. It provides a wide range of services including registered and unregistered email and SMS communications as well as SMS hubbing services for operators.

High-impedance Voice Recording with Dialogic® Technology

Telephone arrangements are a vital part of everyday work in the financial business, as well as in trade, industry and government agencies.

ÅMT Develops Hosted PBX Services with Asterisk and Dialogic IMG 1010 Integrated Media Gateway

Ålands Mobiltelefon (ÅMT) is a small operator with energy and imagination. As a mobile and fixed line operator on the island of Ålands, situated between Sweden and Finland, ÅMT was experiencing heavy competition.